Customer area

It’s easy—just fill out our online quote form or give us a call. You can also use our pergola calculator on the website to get an instant price estimate. Once you’re ready to move forward, our team will guide you through the entire process, from choosing materials and roofing to final installation.

AVC Build- is an online store, which means you can shop 24/7, 365 days a year- exactly when it’s convenient for you. Want to speak to one of our professional sales advisors? Give us a call at +353851971460 Monday through Friday from 9:00am to 5:00pm. We are on hand to answer any questions and offer advice before, during or after your purchase. You can also ask an expert to call you in store. If you do, one of our consultants will contact you as soon as he or she is available – during opening hours.

It is because of the professionalism of our staff at AVC Build that we are always available to help you find the perfect solution for you. Our managers are on hand to answer questions and offer advice on materials, durability, payment and delivery. Just choose a convenient form of contact and ask your questio.

Depending on the size and complexity—like a pergola with retractable roof versus a basic garden pergola—most installations can be completed within a few days. If you’re interested in building a pergola yourself, we offer DIY kits. However, we also provide professional installation services to ensure a perfect fit.

>AVCBuild stocks most of our products in our warehouse. Items that are in stock will be delivered and installed within 3–5 weeks of placing your order. This timeframe is due to the fact that our structures require installation and are quite large. After placing your order, our managers will contact you to confirm the details and delivery schedule. If, for any reason, the item is not in stock or you are placing a custom order, the delivery timeframe will be 4-6 weeks, as some solutions are made to order.

Our staff is responsible for the delivery, so you don’t need to worry about a third-party company potentially damaging the goods during transportation. You will also be able to get direct updates from your manager about the status of your order and clarify any details you are interested in.

Our staff is responsible for the delivery, so you don’t need to worry about a third-party company potentially damaging the goods during transportation. You will also be able to get direct updates from your manager about the status of your order and clarify any details you are interested in.

Yes, your personal information is completely secure with AVCBuild, as we comply with all current data protection regulations. In order to place an order on www.avcbuild.ie, you will be required to provide at least your name, address, email address, and phone/mobile number. This information will be stored, along with details of your purchases, for 5 years from the end of the financial year in which the transaction occurred, as required by law. After this period, the information will be deleted. Your information is not shared or sold to third parties unless it is part of a restructuring or partial/complete sale of the company. Any transfer of information in such a case would be carried out in accordance with the regulations in place at the time.

A cookie is a small text file that is saved on your computer when you visit a website. This text file stores information that the website can retrieve the next time you visit. Cookies ensure that you don’t have to fill in the same information every time you visit the website. A cookie is not a program and does not contain viruses. Cookies are essential for the functionality of the online store. They help us provide you with a better user experience, tailored to your personal preferences. By using cookies, AVCBuild can remember what you’ve added to your cart, whether you’ve visited the store before, and what language and currency you prefer. These cookies are necessary for the store to fulfil requests made by the end user, such as ensuring the shopping cart functions properly. Learn more about cookies here.

Yes, paying by bank transfer is a secure option at AVCBuild. When you choose this method, you will receive our bank details to complete the transfer from your bank account. Bank transfers are processed through secure banking networks, ensuring that your transaction is handled safely.
Once your payment is received in our account, we will begin processing your order. Please note that bank transfers may take 1-3 business days to process, depending on your bank. AVCBuild does not store any of your bank account details, and no third-party service has access to your financial information during the transaction. This method also avoids sharing sensitive card information online, adding an extra layer of security.

Yes, using PayPal is a secure payment method on AVCBuild. When you pay using PayPal, you simply log into your PayPal account and confirm the payment. PayPal guarantees that your financial information such as bank details or card numbers will not be shared with AVCBuild. PayPal uses advanced encryption technology to keep your information safe and transactions are monitored 24/7 to prevent fraud.
In addition, PayPal offers buyer protection, which means that if there are problems with your purchase, such as shipping or merchandise, PayPal will help resolve the dispute. When using PayPal, AVCBuild does not have access to your payment details, providing an extra layer of security to your transactions.

Yes, using PayPal is a secure payment method on AVCBuild. When you pay using PayPal, you simply log into your PayPal account and confirm the payment. PayPal guarantees that your financial information such as bank details or card numbers will not be shared with AVCBuild. PayPal uses advanced encryption technology to keep your information safe and transactions are monitored 24/7 to prevent fraud.
In addition, PayPal offers buyer protection, which means that if there are problems with your purchase, such as shipping or merchandise, PayPal will help resolve the dispute. When using PayPal, AVCBuild does not have access to your payment details, providing an extra layer of security to your transactions.

AVCBuild.ie is an online business, so we are open 24 hours a day and all year round. It may happen that due to maintenance or malfunctions beyond our control, we have to stop working for a short time. In the event that we are unable to access our website, our contacts remain available for enquiries, as do our social media pages.

As a general rule, everyone can make purchases on www.avcbuild.ie. The only conditions are that you must be 18 years of age or older and have a valid payment card that we accept. You can see the different options in the ‘Payment’ section. Are you under 18? You can buy goods if you have your guardian’s permission and generally have the legal right to shop.

Like most other online stores, our site is convenient and easy to navigate. To start, go to the store and find the product you want to buy and click “Buy” or contact our manager in any convenient way to create your customized project. Now you can proceed to placing your order. Want to know the cost of delivery of selected goods? Clarify it with the manager who will call you back to confirm the order, it is due to the fact that we deliver the goods ourselves and if necessary, install structures. And therefore for our team that is engaged in assembly it is necessary to plan a convenient time for delivery and installation.

At AVCbuild, we don’t have a fixed price for shipping. Since our products are usually large and bulky, deliveries are mostly handled by our staff. The delivery cost also depends on whether installation is required and any other specific customer requests. Our manager will gladly provide you with the delivery cost when they call to confirm your order.

At AVCBuild, we are always happy to create new projects with our clients.Simply fill out the form or get in touch with our manager, and we’ll help you design a structure that suits your needs perfectly.

At AVCBuild, we are always happy to create new projects with our clients.Simply fill out the form or get in touch with our manager, and we’ll help you design a structure that suits your needs perfectly.

If your package is damaged upon receipt, you must report it to the responsible staff member at the time of delivery. If the issue is discovered after delivery and installation, please fill out the claims form by clicking on – Claims (click here). Once this is done, one of our staff members will contact you as soon as possible. Please note that you will need to provide photographic evidence of the issue or a detailed description when our manager contacts you. Failing to provide usable photographic documentation will significantly delay the processing time. In the worst case, may not be able to process your claim if we do not have the necessary information to review it.

Yes, upon receipt of your product from AVCBuild, we recommend that you inspect the entire shipment immediately (within 14 days of receipt) to ensure that nothing is missing or that there are any defective parts. Please be sure to thoroughly inspect the shipment before contacting the AVCBuild claims department. This will save time for everyone. If you simply wish to return the product, we recommend that you do not open the packaging.

If the product needs to be returned to AVCBuild, please note that the return shipping cost is the same as the original shipping cost. We handle both shipping and returns of our products, as our items are large and heavy and require careful handling. We are responsible for the product during shipping and until installation. If you choose to return the product within the 14-day return period, the product must be undamaged.
If the reason for the return is due to defects or malfunctions, we may require photographic documentation to assess the issue. Failure to provide such documentation when required may prevent us from processing your claim. If you are returning a product due to a change of mind or an error, you are responsible for arranging the return and the cost of delivery will be the same as the original delivery fee.

Yes, the Sale of Goods Act applies to your purchase from www.avcbuild.ie. This means that if a product is faulty, you are entitled to a repair, replacement, refund or discount as appropriate. Any claim must be reasonable and the fault cannot be caused by misuse of the product. To resolve any faults or issues, please follow the claims process outlined by AVCBuild.

Claims do not cover defects or damage caused by misuse, lack of maintenance or other forms of abuse. Please note that you will be advised of specific safety precautions relating to your product that should be followed to avoid these issues. For example, if the product is made to order, the right of return does not apply unless the product is defective.

It is important to act promptly when making a complaint about a product. We recommend that you make a complaint within a “reasonable time” after discovering the defect. Although you are expected to check the delivery upon receipt, we recommend that you make a claim no later than 14 days after receiving the goods. You can make a claim by filling out our claims form or by contacting AVCBuild customer service directly.
Depending on the individual case, you will receive further instructions within 24 hours of submitting your claim. All returns involving claims must be agreed in advance with our warranty department, who will contact you immediately after you complete the return of goods form. We aim to process your claim within 24 hours, provided that we have received all the necessary information. Details of the information required can be found on our claims form.

If your claim is valid, AVCBuild will cover the cost of returning the item. If the claim is invalid, you will be responsible for all shipping costs, including the cost of sending the item back to us after our investigation, as well as the fee for inspecting the item.
Please be sure to return the item in its original packaging or similar secure packaging to protect it during transit.